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Business Admin Support

Job Title: Business Admin Support

Department: Operations / Administration

Reporting To: Directors / Operations Manager

Location: Oldbury

Salary: £26,000 - £28,000 per annum

Contract Type: Full-Time / Permanent

Role Overview

We are looking for an organised, proactive, and detail-focused Business Admin Support professional to support the day-to-day operations of the business across administration, payroll, education services, compliance, and operational functions.

The successful candidate will play a key role in ensuring smooth internal processes, excellent communication across teams, and high standards of support for staff, tutors, clients, and external stakeholders.

This role requires excellent organisational skills, the ability to manage multiple priorities, and confidence working in a fast-paced environment.

Key Responsibilities

General Administration

  • Provide day-to-day administrative support across the business
  • Answer and direct incoming telephone calls and email enquiries
  • Maintain accurate records, databases, and internal systems
  • Prepare and distribute reports, meeting notes, and business updates
  • Support onboarding and administration for new staff and contractors
  • Coordinate office supplies and general workplace requirements
  • Process staff expenses and administrative documentation
  • Support internal communication across departments and teams
  • Assist with staff engagement initiatives and reward schemes
  • Ensure administrative tasks are completed accurately and within required timescales

Payroll & Finance Administration

  • Support payroll processing and timesheet administration
  • Assist with invoicing and finance-related administration
  • Respond to payroll and payment enquiries professionally and efficiently
  • Maintain accurate payroll and finance records
  • Support the processing of payroll documentation and related paperwork

Operational Support

  • Coordinate meetings, inductions, and online training sessions
  • Support the administration of active assignments and operational activities
  • Liaise with managers and team members regarding updates and requirements
  • Assist with scheduling, tracking, and maintaining operational records
  • Provide administrative support for ongoing projects and service delivery

Compliance & Data Administration

  • Maintain accurate compliance and audit records
  • Monitor documentation and follow up outstanding information where required
  • Support training enrolment, tracking, and completion monitoring
  • Ensure company systems and records are updated accurately
  • Assist with maintaining compliance processes and internal procedures

Communication & Reporting

  • Communicate professionally with staff, clients, contractors, and external stakeholders
  • Send routine communications, updates, and information requests
  • Gather and review feedback information and escalate where appropriate
  • Produce reports and summaries for management teams
  • Support the coordination and distribution of business information

Person Specification

Essential Skills & Experience

  • Previous administration or office support experience
  • Strong organisational and time management skills
  • Excellent written and verbal communication skills
  • High level of accuracy and attention to detail
  • Ability to manage multiple tasks and deadlines
  • Confident using Microsoft Office systems including Word, Excel, Outlook, and Teams
  • Ability to work independently and collaboratively within a team
  • Professional and confidential approach to work

Desirable Skills & Experience

  • Experience within education, recruitment, or professional services environments
  • Familiarity with payroll or finance administration
  • Experience using CRM or database systems
  • Understanding of compliance and data management processes
  • Business Administration qualification or equivalent

Personal Attributes

  • Reliable and dependable
  • Proactive and solution-focused
  • Positive and adaptable attitude
  • Strong interpersonal skills
  • Ability to build professional relationships with internal and external stakeholders
  • Willingness to learn and develop within the role

Benefits

  • Competitive salary
  • Ongoing training and development opportunities
  • Supportive working environment
  • Career progression opportunities

Pension scheme and holiday entitlement


Location: Oldbury | Salary: £26000 - £28000 per year | Job type: Permanent | Posted: 11/05/2026

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